Do you know why your customers/clients keep coming back? Or why they have stopped? We’ll look at some aspects of customer service excellence to determine what you and your staff can control – is it Price? Quality? Service? Or a combination of all 3? Webinar Online Registration for this class will close at 12 pm […]
Online Registration Is No Longer Available For This Event. Please contact our member services team at 877.662.6444 and we will be happy to assist you with your registration. Turn any situation into an opportunity for learning and growth by accepting the fact that we’re all accountable to others, as well as ourselves. Learn proven techniques […]
Online Registration is No Longer Available For This Event. Please contact our member services team at 877.662.6444 and we will be happy to assist you with your registration. Leaders aren't lucky - they are skilled! Look at what power skills leaders need in order to be successful for their team, their organization and self. Soft skills […]
Could your organization use additional funds to stretch your employee training budget? Let us show you how The Massachusetts Workforce Training Fund can help! If you need help funding your training initiatives and would like to learn more about how to obtain these funds, attend one of EANE’s FREE informational briefings. You’ll Learn: Who is eligible for training grants How to […]
This interactive program will explore the topic of unconscious bias, including what it is, types of biases, and how unconscious bias manifests in our everyday lives and in the workplace. You will engage in discussion and activities to develop a great understanding of how biases may be guiding your behavior. You will also learn interruption […]
Could your organization use additional funds to stretch your employee training budget? Let us show you how The Massachusetts Workforce Training Fund can help! If you need help funding your training initiatives and would like to learn more about how to obtain these funds, attend one of EANE’s FREE informational briefings. You’ll Learn: Who is eligible for training grants How to […]
Employee professional and personal growth is critical to keep people engaged and productive. Spend 30 minutes examining the why and how of developing your employees. Webinar THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT 7 DAYS PRIOR TO THE EVENT DATE.
Through the use of the DISC Assessment Tool, you’ll gain an understanding of the impact of your preferred work style on the way you communicate with individuals and your team. Improve overall performance by increasing your ability to motivate team members using a style that engages them individually. Reflect on your own DISC assessment results to […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom Aug 10 HRCI™ & SHRM® Credits: 3.5 THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT […]
Skills Employees Will Need in 2023 Is your crystal ball broken or misplaced? The year 2023 is just months away. Employers need to plan employee up-skilling now. How do you know what skills your employees will need to be successful and help your organization achieve its goals? In this session, we will explore what the […]